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Privacy Policy

Privacy Policy for DUCT HAUS INC

Effective Date: January 19, 2026

1. Introduction Welcome to DUCT HAUS INC (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ducthaus.com, use our services, or communicate with us via SMS/text messaging.

2. Information We Collect We may collect personal information that you voluntarily provide to us when you request a quote, book a service, or contact us. This information may include:

  • Name

  • Email address

  • Phone number

  • Service address

  • Payment information (processed securely by third-party payment processors)

3. How We Use Your Information We use the information we collect to:

  • Provide, operate, and maintain our duct cleaning and HVAC services.

  • Communicate with you regarding your appointments, quotes, and invoices.

  • Send you service reminders and updates via email or text message (SMS).

  • Improve our customer service and website experience.

4. SMS/Text Message Privacy Policy (Strict No-Sharing) We value your privacy regarding mobile communication.

  • Consent: By providing your phone number, you consent to receive text messages from us regarding your service requests, scheduling, and updates. Message and data rates may apply.

  • Opt-Out: You can reply STOP to any message to opt-out of future text messages.

  • No Sharing for Marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Disclosure of Your Information We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers. We may share your information with third-party service providers (such as our CRM “Workiz”) solely for the purpose of operating our business and scheduling your services, provided they agree to keep this information confidential.

6. California Privacy Rights (CCPA) Since we operate in California, you have specific rights regarding your data:

  • The right to know what personal information is collected.

  • The right to request the deletion of your personal data.

  • The right to opt-out of the sale of your personal data (We do not sell your data). To exercise these rights, please contact us using the information below.

7. Data Security We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us If you have any questions about this Privacy Policy, please contact us: